Contact our team
Support is available to help with account questions, deposits and withdrawals, technical issues or general feedback. Use live chat for quick answers, email for documentation, or phone for urgent matters. The team can walk you through verification steps, payment queries and site navigation. Contact channels are monitored during business hours and available outside hours for urgent issues. Find step-by-step guides in the Help area for deposits, withdrawals and responsible play.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & monitored email) |
| General Enquiries | [email protected] (billing & promotions) |
| Affiliate Enquiries | [email protected] (partner enquiries) |
| Phone | +61 2 4983 7421 (voice support during hours) |
| Working hours | Mon-Fri, 09:00-18:00 AEST |
Email Support
Email is our preferred contact method for detailed requests, account issues or any matter that needs documents or a full explanation. Send a clear subject line, include your account ID and up-to-date contact details, and attach any supporting files to avoid delays. We’ll respond as quickly as possible once we have the information required to handle your request.
Contact Form
Response Time
Most support enquiries are answered within one business day. For simple account or payment questions you’ll usually get a same-day reply; more complex issues - such as KYC reviews or payment investigations - can take longer depending on their nature and the documentation required. If a case needs extra time we’ll keep you updated via email or live chat.
Feedback
Got feedback or ideas to improve Godz? Send suggestions, bug reports or feature requests via live chat or email. We review every submission and use them to refine the site, add features and fix issues. Your input helps shape future updates and makes the gaming experience better for everyone. Thanks for taking a minute to share.